Disney wields its marketing magic
By Joanne Ostrow
Denver Post
October 19, 2007
"Hannah
Montana" is not just a show, it's a lifestyle.
To say that Disney's half-hour "Hannah Montana," about
a regular teen who happens to have a secret life as a
rock star, is the highest-rated series on basic cable
doesn't begin to describe it.
"Hannah Montana" is an industry of live tours, DVDs,
books, soundtracks, electronics, handbags, gift-wrap,
posters, room décor, cosmetics and the rest. It is
oxygen for a specific demographic target audience.
"It's a lifestyle brand," according to Disney
marketing chief Adam Sanderson.
The brand is only growing.
Coming soon to theme parks around the globe: Hannah
Montana participatory performance spaces, perhaps on
the order of karaoke, Disney-style.
The success of "HM" speaks to the branding savvy and
omnipresence of The Walt Disney Co. In marketing
circles, Disney represents the victory of branding on
the public consciousness, a triumph of vertical
integration combined with the astute reading of the
fervent desires of today's tween, a vaguely defined
group roughly 10-14. Another demonstration of its
effectiveness was the near-immediate sellout of the
Pepsi Center for Thursday's Hannah Montana concert.
To some critics, the Disneyfication of childhood is
not so benign a force.
Susan Linn, founder of the Campaign for a Commercial-
Free Childhood, a Boston- based coalition of
health-care professionals, educators and child
advocates, said, "There's this incredible push to
immerse girls in brands and to have them turn to
brands to define who they are, define their
self-worth. What does that say to kids about values,
wealth, social repsonsibility?
"When you define who you are by a corporate brand,
you're missing a chance to find out who you really
are, what you really believe in, where you are in the
world."
Linn believes the barrage of marketing has
implications beyond brand dependence. "If we are just
consumers, not citizens," she said, "then there's not
much hope for democracy," she said.
The live tour has made headlines nationally for
immediate ticket sellouts and the scalper prices that
follow. A Pittsburgh software firm is the subject of a
lawsuit for enabling scalpers to buy up tickets.
According to T he Associated Press, the highest face
value for a Hannah Montana ticket was $63 for the
sold- out show in Pittsburgh Jan. 4, but people have
reported seeing tickets for $2,500. Tickets for the
sold-out Denver show were on eBay for $1,765 a pair at
press time.
Clearly, "Hannah" is a phenomenon of Rolling Stones
proportions.
When an episode of "Hannah Montana" followed the debut
of "High School Musical 2" this fall, the movie sequel
got all the buzz, but the episode of "Hannah Montana"
averaged 10.7 million viewers - the highest ratings
for a regular series in the history of basic cable.
No escaping "HM"
The company's stated goal is to extend the brand
beyond TV, beyond the tour, into a full way of being
for tween girls.
Disney's goal is to place "HM" at every conceivable
"consumer touch point," Sanderson says. In the
language of marketing, "touch points" are the various
forms of engagement within a child's world: live
entertainment, music, Radio Disney, online, mobile,
television, movies, DVDs, books, the mall.
"Kids multitask," Sanderson said. "We like to be in as
many consumer touch points as possible." Sanderson's
job is synergy for the Disney ABC Networks Group,
leading the brand management teams responsible for
maximizing the kids' TV properties across the
company's many lines of business.
Fashion and accessories are huge "Hannah" touch
points, Sanderson said. "We're working with most of
the major retailers, including our own Disney stores,
specialty stores, toy stores. We're in the mall. They
won't have any trouble finding us."
Indeed, good luck avoiding them.
If "Hannah" provides sweet, age-appropriate
entertainment for tweens, can there be anything wrong
with launching her as an all-encompassing lifestyle
campaign?
Author and anticorporatizing activist Naomi Klein has
theorized that Americans are looking to brands to
provide a sense of community. "I think brands
definitely are filling a very real need," she said in
an interview for her 2000 bestseller, "No Logo." "The
question is, are they filling it well? I believe that
they tend to fill it in a fairly unsatisfying way."
Klein wrote that Disney has always understood that its
movies were ads for its toys, which were ads for its
theme parks, "and they've been stretching and building
that brand cocoon since the 1930s."
The cocoon extends to Broadway productions based on
animated characters, from "The Lion King" to "Little
Mermaid." Websites, videogames, cruise ships, resorts
and a planned community (Celebration, Fla.) recycle
attention within the vertically integrated corporate
family.
"We'll be doing a lot more things with 'Hannah,"'
Sanderson said last week. "We're talking about how to
bring 'Hannah' to theme parks." He visited Disneyland
in Paris this month, helping develop a karaoke-like
project.
"Let kids be more active in the experience, that's one
of our brand promises. We're working on various ideas
to help on the healthy kid initiative" to combat the
charge that TV and computer games lead to obesity.
Teen reality check
Sanderson will drop in during the coming "Hannah
Montana" tour to debrief tweens on what's working.
The tactic is to build brand loyalty, grabbing young
consumers with "Playhouse Disney," the preschool TV
block, and nurturing them with product through "High
School Musical" and beyond. (Cross-pollination works
too. Miley Cyrus had a cameo in "HSM2," an idea that
came from asking kids who they wanted to see in the
movie.)
The Disney Channel's 90 million subscribers can watch
"Hannah Montana" daily, sometimes as often as seven
times a day. An average 2.2 million viewers see each
episode. The show also airs weekly on ABC's Saturday
morning block, and is licensed in 177 countries. Of
course "HM" is available around the clock as streaming
video on computers and on iTunes.
Compared to the ratings of all shows on U.S.
television, "Hannah Montana" is second only to
"American Idol" among kids 6-11 and tweens.
The company launched "HM" on television 18 months ago.
The goal was "not only to generate revenues across
multiple products and entertainment, but also to build
for the long term," Sanderson said. He considers the
product timeless in terms of storytelling and
character.
"Our challenge and opportunity is to think long-term,"
particularly since Miley is only 15. "She has a long
shelf life in terms of being a performer," Sanderson
said.
The appeal of the show, like Patty Duke's teen vehicle
before it, is the duality of personas. Like Hannah/Miley,
kids can be the girl next door and they can aspire to
be the rock star. The strong father-daughter
relationship is depicted as grounding.
The program targets 6-to-11- year-olds. The company
calls the product "kid-driven, family inclusive" - a
nod to the fact that it's the parent's wallets being
tapped.
Insidious marketing
From an ethical standpoint, some Americans may find it
distressing that children live within a corporate
commercial bubble, bombarded by merchandising
messages.
"As a marketing person, we want to be able to meet the
demand," Sanderson said. "Our job is to entertain kids
and teach them a few lessons along the way. That's the
primary business we're in and we've done it extremely
well."
Critics of corporate culture beg to differ.
"His job is to create the demand. That's the job of
marketers and they're very good at it," Linn said.
"The primary lesson they're teaching is to seek
happiness in brands and commercial products," she
said. "As we know, brands don't make us happy. More
ephemeral things, like relationships and job
satisfaction, do."
"HM" was the top-selling line at Macy's nationally in
the 2006 holiday season. A junior novel series from
Disney Publishing sold more than 3 million copies in
its first year. The soundtrack has also sold 3 million
albums. A line of guitars is next. Films are on the
horizon.
"Something tells me we're going to see a lot of
'Hannah Montana' at Halloween too," Sanderson said.
